Do you Have Questions?
We have the answers (well, most of the time!)
Below you will find answers to the most common questions you may have about our products.
If you still cannot find the answer you’re looking for, just contact us.
General Questions
Have a question about delivery?
If you have any questions on delivery, please see our delivery page.
Can we return the panels?
Plaese see our returns policy and full conditions of sale.
Do I need to treat solid wood surface panels?
We supply the panels raw (without lacquer/varnish/oil). We recommend that you treat the panels with Envirograf® Clear Fire Protection Coating for Timber.
Do you have showrooms?
We do not currently have any showrooms however, samples of all products are available to buy online.
Product and Installation
Do I need to treat solid wood surface panels?
We supply the panels raw (without lacquer/varnish/oil). We recommend the panels are treated with Envirograf® Clear Fire Protection Coating for Timber.
are there any differences between the website images and the panel samples?
Variations in the grain, texture, colour, and elements of the character may occur in natural products such as wood. These possible variations should be considered when purchasing our products. There may be a slight difference in colour or pattern between the picture on our website, the sample provided, and the panels delivered.
How do I install the panels?
The panels are installed with the fixing brackets supplied and a good quality grade adhesive. Please see our separate page on installation. We recommend the grade adhesive is applied amply to the back of the panels, covering the full surface of the panel. Conditions will vary from site to site, and it will be the responsibility of your fitter to conduct a site survey and establish the most appropriate installation methods.
What if my wall is higher than the fluted panel height, 2.4m?
We offer panels in 2.4m and your wall is over 2.4m tall you can either:
- Stack two panels on top of each other to create a taller panel.
- Leave a gap in between the top of the panel and the ceiling
- Place the panel on top of skirting boards to increase the height
Working with the Trade
Does Element provide Trade accounts?
We offer Trade discounts to designers and architects, which will give you access to order free samples and discounted products. Please contact email us at hello@madebyelement.co.uk
Does Element offer Trade pricing?
We offer volume-based discounts for Trade customers who are buying on behalf of a registered business. Please email your company details including address and registered number to hello@madebyelement.co.uk
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@madebyelement.co.uk